Refund Policy
We are committed to maintaining product quality. Refunds may be issued under the following conditions:
1. Refund Eligibility
Refund requests are accepted if:
- The product arrives damaged
- The product does not match the order
2. Time Limit
Refund requests must be submitted within 3 x 24 hours after receiving the product.
3. Process
Please provide:
- Photo or video evidence
- Order details
- Contact our official customer service
All requests will be reviewed before approval.
4. Natural Product Disclaimer
Because our products are natural commodities:
- Minor differences in color, aroma, or size are not valid reasons for refunds
